Real reviews from real homeowners throughout Winter Haven Lakeland Bartow Haines City Plant City, and across Polk County. 4.9-star average. See what your neighbors say.
Call (863) 875-5500Top Notch Air Conditioning & Heating has earned more than 615 five-star reviews with a 4.9-star average rating across Google and other review platforms. Our customers consistently highlight our same-day response times, honest diagnoses, fair pricing, and the professionalism of our technicians — Oscar, Craig, Josh, and Nelson, among others.
We serve all of Polk County from our Winter Haven headquarters at 164 Spirit Lake Rd. Every review below represents a real Polk County homeowner who trusted us with their home comfort system — and every one of those relationships matters to us. We are a Carrier Factory Authorized Dealer BBB Accredited, and hold Florida HVAC license CAC1817537.
From emergency AC repairs to full system installations — here's what our customers experience.
"Oscar came out the same day I called — my AC went out during one of the hottest weeks of July and I was desperate. He diagnosed the problem fast, had the part on his truck, and had us back to cool in under two hours. I've been with Top Notch for three years now and they never disappoint."
"Craig did our whole new Carrier system installation and I couldn't be happier. He walked us through every option, helped us pick the right size for our square footage, and the install was clean and professional. Our electric bill dropped about $90 a month compared to the 14-year-old unit we replaced."
"Signed up for the Yeti Club maintenance plan last spring and it was the best $199 I've ever spent on this house. Josh came out for the tune-up, found a capacitor that was starting to go, and replaced it before it caused a full breakdown. In Florida summers, that kind of prevention is priceless."
"Our heat pump stopped heating during that cold snap in January and Nelson had us fixed the same afternoon. He was professional, explained exactly what was wrong with the reversing valve, and the price was completely fair. This is the kind of service you don't find everywhere anymore."
"Top Notch installed a Carrier ductless mini-split in my bonus room over the garage and it made a world of difference. Oscar measured the space, recommended the right size unit, and the installation was spotless — no damage to the walls, no mess left behind. That room used to be unusable in summer. Now it's my favorite room in the house."
"I called at 10pm on a Sunday because my AC was out and my wife is pregnant. Craig answered and was at my house within an hour. He fixed a blown contactor and had us cool by midnight. I expected to pay an arm and a leg for Sunday night emergency service but the price was more than reasonable. These guys are the real deal."
"Nelson installed a whole-home air purifier along with our new thermostat and the difference in air quality has been remarkable — my allergies have been so much better this season. The team at Top Notch took the time to explain exactly how the system works and I didn't feel rushed or oversold at any point."
"We used Top Notch for our vacation rental property and they handled the installation and maintenance agreement professionally from start to finish. Josh set up a smart thermostat that I can monitor remotely from the app, which is perfect for managing a rental home. Highly recommend for anyone with investment properties in the Polk County area."
Most service calls receive same-day or next-morning appointments. Emergency service is available same-day — because AC failures don't wait for business hours.
Our technicians diagnose correctly the first time. No shotgun repairs, no unnecessary parts, no return visits for the same problem. Your time and money matter to us.
Written estimates before any work begins. No hidden fees. No surprise invoices. Our customers trust us because we tell them exactly what we'll do and what it will cost.
NATE-certified technicians who arrive on time, respect your home, explain what they find, and clean up completely. The professionalism our customers mention most.
Common parts for all major brands are on our trucks. Most repairs are completed in a single visit — no ordering parts and scheduling a second appointment a week later.
We back every installation with a workmanship guarantee and every repair with confidence that it was done right. If something isn't right, we make it right.
Your review helps other Polk County homeowners find reliable HVAC service — and helps us continue improving. If Top Notch Air Conditioning & Heating served you well, we'd appreciate hearing about it on Google or Facebook.